Mobility enabled Field Service Automation from EME

Service and support an-app-click away – at each customer touch-point
Agility and Innovative pursuits are the top-of-mind agenda for corporate planners, however, the field service and support team represent the last mile customer touch point for these organizations.. In today’s drive for efficiency and productivity, best-of-breed organizations are viewing mobility solutions as transformational for their service and support function, to differentiate from competition.

A disconnect between the field force and the corporate can cripple the way service requests and customer touch points are handled. Best in class companies have devised methods for the field force to leverage mobility to enabling improved first-time fix rates, faster response times, increased service call productivity and increased customer satisfaction.

mService – EME’s Service and Support Solutions
mService is a mobile field service automation solution which maximises your field service team efficiency while managing all service/job orders related activities in the field. mService handles all critical information related to SLA details, spare parts availability and prices, customers location on the map, customer satisfaction surveys, expense management for service people in addition to other field functions that make the service process more dynamic and efficient.

mService provides a full GPS tracking facility for all field force to ensure maximum time utilization. It also has the capability to integrate with different ERP and CRM solutions as per customers need. It is designed to be a flexible platform that meets different needs of different business sectors.

Benefits of EME’s Service and Support Mobility Solutions
Superlative Customer experience
Field technicians equipped with mobility tools can be more responsive to customer queries, and instead of being in the office filing reports or ordering parts, service reps can spend their time with customers, fixing problems, and reducing the number of repeat calls. And with real-time access to a wealth of resources, field technicians can be more responsive to customer queries and complaints.

Transform your service center into a profit center
Your customers are your lifeblood. EME’s Field Service Mobility Solutions can enhance customer loyalty, reduce customer churn, helping to contribute to a stronger bottom line.

Get more done, faster
Make smarter business decisions, respond faster to clients, make service calls more productive. In meetings or on the road, you’ll get the full picture with real-time data available anywhere, anytime.Allow customers to submit and track service requests. Review and approve change and service requests

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